The online payment at Pilgrimage Facility of Vivekananda Kendra involves complex system of technical and telecommunication networking integration between yatra’s Internet bandwidth, IT system of banks and payment gateways and is dependent on internet connectivity across various constituents.

Any failure or delay in this complex network may cause transaction failure before completion. This can raise the situation of money debited from the account but Room not booked with the following possibilities:

SNo. Status
Cause Action by VK
Action by You / Your Bank
1 Payment Settled but Reservation Not Booked •Some reasons such as Network failures etc. We locked room for you and again check with payment gateway @ status in couple of hours. If payment gateway give success signal Room will be booked for you otherwise it will cancelled.

Please check the reservation status in next 3hrs in most bank transaction cases.

If payment not succeed it will auto-refund by payment gateway / back.

2 Settlement Failed and Reservatoin Not Booked •System or network failure at Banks end or at PG before remitting Ticket Amount to Pilgrimage Facility of Vivekananda Kendra . Amount is not credited to Vivekananda Kendra Pilgrimage Facility Account. Amount is with Bank. Bank will refund the money after due verification.